Shipping and Returns

INTERNATIONAL SHIPPING (important)

Please be aware that every country is different and some countries will charge additional fees that they may call customs fees, duty charges, VAT charges, Import Taxes, etc.. This is in addition and NOT included in the shipping that you paid when checking out. 

Most countries will choose packages at random and you never know if your package will be the one they pick. If customs is holding your package, they may send/leave you a slip or it will be reflected on your USPS tracking information. If you do not pay the charge within a few weeks, they will send the package back to us. We are sorry, but we have no control over whether or not your package will be charged any extra fees and we will not reimburse you for these charges. 

If you are concerned about having to pay the extra fee, please contact your local customs office/post office before ordering and ask if a package form the US that is clothing (which won't be resold) will be charged a customs tax, duty charge, or fee. 

If the package is sent back to us because you did not pay the fees, we will issue a refund for the merchandise only. Shipping is non-refundable. 

SHIPPED TO THE WRONG COUNTRY?

Sometimes, USPS will send your package to the wrong country by mistake. If that happens, your package will have to go through the customs in that country before it can be redirected to where it's supposed to be. 
Sometimes, USPS will scan a package incorrectly, leading the customer to believe that it was sent to the wrong place. 

To make sure that's not the case, just go to the website for your countries postal service (Canada Post, Australia Post, etc.) and put in your tracking number and compare the details to what you see on USPS.COM. 

If this information does not help you, you may want to contact your local post office and see what information they can give you. 

CURRENCY
BeckBroJack.co is based in the US, therefore ALL prices are in USD. Once you checkout, your bank will automatically pull out the converted amount from your account. 
If you'd like to know what you will be paying after the conversion, you can use Google's currency converter to convert the USD amount into the currency in your country. 

SHIPPING COST

Shipping is determined by how much BeckBroJack merch you order (the size and weight) and where you live.  

If you go online to BECKBROJACK.CO and select the items you want, then it will take you to filling out your information/address, then it will take you to shipping. Here, you can see what it costs to ship your purchase.

Priority packages always ship before First Class.

You will receive an automated email saying you have items in your cart but you don’t have to do anything about it. You can delete your cart or you can leave it for a later time.

ARIVAL TIME

Please allow a few days for us to get your order together. It could be next in the mail or a little longer based on volume.

All orders placed after noon on Friday (US Central Time) will not be processed until the following Monday.

All packages are shipped through USPS or UPS.  Once your order has been processed, you will get an automated email with your tracking number.  You can go to USPS.COM or UPS.COM and click on tracking and enter your tracking number and you can watch your package as it travels to you.

Please keep in mind that when you check out, they are giving you an estimated delivery day: weather or other issues might delay the delivery date.

It may take 1-5 BUSINESS DAYS (MONDAY-FRIDAY) for your package to leave our office. After it has left our office,  if you are using First Class Shipping, it may take 3-10 business days to arrive to your location. Keep in mind that the volume of packages during the holidays may cause a delay, not only in our office, but also at the Post Office, as we/they are working overtime to send all the packages.

If you want your package quicker, you must select "priority mail shipping" OR "priority express mail shipping."  These 2 types of packages are shipped before the First Class Packages at the Post Office and they can ship anywhere from 3-5 days.

Please be patient during the holidays while we fill your order!

*Shipping can take up to one week after fulfillment.

CONFIRMATION / TRACKING NUMBER

Good question, please give us 3-5 business days (Monday - Friday) to get your order together, especially if you place your order during a sale/holiday, or if you placed the order on Friday, Saturday, or Sunday.  After this amount of time has passed, check your email that you made your order under and make sure the email address is correct. If the email address is correct, please check your junk/spam mail. If you still have questions, please contact our customer service at BeckBroJackMerch@gmail.com.

RETURN POLICY

We offer returns only if your shirt or hoodie doesn't fit correctly, or you ordered the wrong size.  We do not accept returns/exchanges that have already been worn, washed, or dirty.  If the merchandise cannot be resold due to smell, pet dander or because it is dirty, we will not accept the return.

You have thirty (30) days to return or exchange your merchandise. If you request a return or exchange and it has been 30 days since the date that the package was delivered, we will not accept it.

To return your package, please send it to the address below. After we have received your package we will either issue a refund (if you have already made another order to replace the one you are returning), or send out the correct color or size you want!  Please also send us an email confirming your problem, and letting us know to ship out your new size or color, or issue a full refund if you would like one, so that we will be watching for it. Please include in the return package, your order number, and a printed copy of the email to us (if you made one) or instructions about the size/color for which you want to exchange.  

We do not accept exchanges for posters.

Please keep in mind that you will have to pay for shipping to us and for us to re-ship the package to you once we process the exchange if you are returning the product because you ordered the wrong size or the wrong color.

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